Terms of Service.

Effective date: 27 May 2026. Last updated: 27 May 2026.

These Terms of Service ("Terms") govern your access to and use of pupproper.com (the "Site") and your purchase of Pupproper products ("Products"). When you buy from us, you accept these Terms. If you do not accept them, do not purchase. If anything below is unclear, write to us at hello@pupproper.com.

Section IWho you are dealing with

The Site and Products are offered by Pupproper, Inc., a Delaware corporation with its principal place of business in Brooklyn, New York. References to "we," "our," and "us" mean Pupproper, Inc. References to "you" mean the natural person reading this and using the Site.

Section IIEligibility

You must be 18 years of age or older to purchase from pupproper.com. By placing an order, you confirm that you are at least 18 and that the information you provide at checkout is accurate.

Section IIIThe Products

Pupproper sells two cosmetic dog grooming products plus a bundle of the two:

• Resurrection Dry Wash — a no-rinse coat-refresher mist. 6 fl oz / 177 mL amber glass bottle. $36 USD.
• Confession Stain Remedy — a plant-derived enzymatic stain and odour spray. 16 fl oz / 473 mL amber glass bottle. $28 USD.
• The Confessional — both bottles together in a cream FSC paperboard gift box. $58 USD.

Both Products are cosmetic grooming aids under FDA 21 CFR 700. They are not drugs. They do not treat, cure, or prevent any disease. Claims about their action describe cosmetic cleansing, refreshing, and conditioning only. If your dog has a medical condition affecting the skin or coat, consult a veterinarian before use.

Product images, colors, and descriptions on the Site are accurate to the best of our ability, but slight variations in glass tint, label print, and fragrance batch are normal in artisan production.

Section IVOrders and payment

All orders are placed through Stripe Payment Links. By submitting an order, you make an offer to purchase the Products at the prices and quantities shown. We accept your offer when we charge your payment method and send you an order confirmation email. If we cannot fulfil your order (for example, the Product is out of stock), we will refund your payment in full within 7 business days.

Prices are shown in U.S. dollars and exclude applicable sales tax and shipping charges, both of which are added at checkout and shown clearly before payment. We use Stripe Tax to calculate and remit sales tax where required by state law.

Payment is processed by Stripe. By submitting an order, you authorize Stripe to charge your payment method for the total order amount. We do not see or store your full card number; see the Privacy Policy for details.

Section VShipping and delivery

We ship to addresses in the United States and Canada. Orders are processed and shipped within 3–5 business days. Standard ground shipping typically takes 3–7 additional business days within the U.S.

Risk of loss and title for the Products pass to you when the package is handed to the carrier. We are not responsible for delays caused by the carrier, weather, or address errors you provided at checkout. If a package is lost in transit, write to us at hello@pupproper.com and we will work with the carrier to investigate.

Section VIReturns and refunds

We offer a 30-day return window from the date of delivery. If the Product is unopened and unused, you may return it for a full refund of the Product price (shipping costs are non-refundable). To start a return, write to hello@pupproper.com with your order number.

If the Product arrived damaged, defective, or different from what was ordered, write to us within 7 days of delivery and we will replace it at no cost or refund you in full. Send a photograph if possible — it helps us improve packaging.

Refunds are issued to the original payment method within 7 business days of our receiving the returned Product (or, in the case of damaged Products, within 7 business days of resolution).

Section VIIYour use of the Site

You agree not to:

• Use the Site for any unlawful purpose or in any way that could disable, overburden, or impair its operation.
• Attempt to access areas of the Site that are not made available to the public.
• Use any automated system (bots, scrapers, crawlers) to extract content from the Site without our prior written consent.
• Reverse-engineer or attempt to derive the source code of any of our software.
• Use the Pupproper trademarks, logo, label artwork, photographs, or copy in your own commercial materials without our prior written consent.

Section VIIIIntellectual property

All content on pupproper.com — including the wordmark, the Labradoodle character mark, the product names "Resurrection Dry Wash" and "Confession Stain Remedy" and "The Confessional," the label artwork, the photography, and the copy — is owned by Pupproper, Inc. or its licensors and is protected by U.S. and international copyright, trademark, and trade dress law.

You receive a limited, non-exclusive, non-transferable, revocable license to view this content for personal, non-commercial purposes only. All other rights are reserved.

Section IXUser-submitted content

If you submit a product review, comment, social tag, or other content about Pupproper (collectively, "Submissions"), you grant us a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, and display the Submission in our marketing, with attribution. You represent that the Submission is your original work and does not violate anyone else's rights.

You can revoke this license at any time by writing to us. We will remove the Submission from our active marketing within 30 days of the revocation.

Section XPet safety and intended use

Pupproper Products are intended for external use on adult dogs. Do not apply to puppies under 12 weeks of age without consulting your veterinarian. Do not apply to broken skin, hot spots, or open wounds. Avoid contact with eyes. Do not ingest. If your dog shows any signs of irritation, discontinue use and consult your veterinarian.

Pupproper Products are formulated to exclude essential oils that are toxic to dogs at topical concentration, including tea tree, eucalyptus, pennyroyal, wintergreen, pine, cinnamon bark, clove, and others. The fragrance compounds we use are IFRA Category 5A compliant for leave-on dilute topical applications.

Section XIDisclaimer of warranties

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions in this section apply only to the extent permitted.

Section XIILimitation of liability

Some jurisdictions do not allow these limitations; in those jurisdictions, our liability is limited to the smallest amount permitted by law.

Section XIIIIndemnification

You agree to indemnify and hold harmless Pupproper, Inc. and its officers, directors, employees, and agents from any claim, damage, or expense (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Products, or your violation of any law or third-party right.

Section XIVGoverning law and dispute resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or related to these Terms or the Products will be resolved as follows:

1. Informal resolution first. Before filing any claim, you agree to write to us at hello@pupproper.com describing the dispute. We will try in good faith to resolve it within 30 days.
2. Small claims court. Either party may bring a qualifying claim in the small claims court of New York County, NY, or the small claims court of your county of residence.
3. Binding arbitration. For all other disputes, you and Pupproper agree to binding individual arbitration under the rules of the American Arbitration Association. The arbitration will take place in New York County, NY, unless you and Pupproper agree otherwise. The arbitrator's decision is final and may be entered as a judgment.
4. No class actions. You and Pupproper agree to resolve disputes only on an individual basis and waive any right to bring or participate in a class action or representative proceeding.

Section XVChanges to these Terms

We may update these Terms from time to time. Material changes will be announced by email (if you are a customer or subscriber) and by a notice on this page for 30 days. The "Last updated" date at the top always reflects the most recent revision. Your continued use of the Site after a material change constitutes acceptance of the revised Terms.

Section XVISeverability + entire agreement

If any provision of these Terms is held unenforceable, the remainder will remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pupproper regarding the Site and Products.

Section XVIIHow to reach us

Questions, complaints, or notices under these Terms:

PUPPROPER, INC.
ATTN: LEGAL
BROOKLYN, NY
hello@pupproper.com

DOCUMENT № B · TERMS OF SERVICE · v1.0 · EFFECTIVE 2026-05-27